Collecting personal information
To help us monitor the Oranga Tamariki (National Care Standards and Related Matters) Regulations 2018, we receive information about the Care Standards directly from agencies with custody and care responsibilities. These agencies are currently Barnardos, Open Home Foundation and Oranga Tamariki.
The information we receive is already anonymised (we cannot link it to anyone directly), and we treat it with the same care as the information we gather directly from those we speak with in the community.
Understanding the quality of care also requires us to listen to the voices of experience. To do this, we follow our Code of Ethics which includes only speaking with people if we have your informed consent.
with you as part of our monitoring, we may ask you for personal information such as:
- your name
- contact details
- age (for
- where you work or go to school
- your experience of the care system.
The purpose of asking for any personal information is help us to understand what is working well in the care system and what needs to improve. We only ask for information we need to help us do this, and if you do not feel comfortable providing us with this information, you don’t have to. We ask you for your name and contact details so we can share back our findings from our community visit with you after our kōrero.
All information recorded and held by us will be de-identified. This means that information should not be able to identify you or link to you.
We are committed to keeping your information safe and secure. We use laptops to immediately store any information we capture doing our monitoring kōrero. This means that the data is immediately encrypted and secure.
You can find more information about how we record information during monitoring kōrero here in our How we note take kawa.
Only staff who need to see the information we collect, can access it. Your information is not accessible to any other people in the Monitor, or by any other government department (including our host, Ministry of Social Development) unless required by the Privacy Act 2020.
Where we have collected your information for monitoring purposes, we keep your personal details digitally for four weeks following the community visit, at which point we securely erase all identifiable data such as contact details and names.
We keep your personal details for this long so we can provide you with a summary of what we heard across the visit.
Use of personal information
We will only use personal information provided to us for monitoring activities. When we publish monitoring reports, we take care to make sure you cannot be identified.
We will not share your information with anyone outside the Monitor in a way that could identify you, other than the following ways:
- in some circumstances we may be required to disclose information about you or what you tell us if we have concerns about your or someone else’s safety. For tamariki and rangatahi, this would only be done in accordance with our Child Protection kawa. In all situations, if we do have to disclose our concerns, we will disclose the minimum amount of information necessary to address the risk of harm
- otherwise required by law.