Appendix C: MSD survey results
Set out below are the results of the survey of integrated services case managers. The survey was sent to 65 kaimahi and 46 responded.
- Of the respondents we surveyed, 41 percent (19/46) told us they could recall completing the ChildSafe online learning module. MSD advised that its records show that, across the organisation, 98 percent of kaimahi had completed the training.
- Of those who completed the ChildSafe online learning module, 68 percent (13/19) said they felt more confident about how to make a report of concern after completing the learning module.
- Of those who completed the ChildSafe online learning module, 89 percent (17/19) found the module useful, 79 percent (15/19) reported their practice improved as a result of completing the module and 74 percent (14/19) said they feel more confident about what to look for to identify child abuse or neglect.
- Most of the respondents had made a report of concern (76% or 35/46), and of these, almost half of respondents (48% or 22/46) had made their most recent report of concern within the last 12 months.
- A higher percentage of respondents who had completed the ChildSafe online learning module had made a report of concern (84% or 16/19) compared to those who had not completed the training or were unsure if they had completed the training (70% or 19/27), but this difference is not statistically significant.
- Slightly more than half (59% or 20/34) of respondents who had made a report of concern had heard back from Oranga Tamariki on the outcome of that report of concern. This is relevant as the MSD report identified that ‘closing the loop’ on reports of concern is important, and if frontline MSD kaimahi know that the reports of concern they make are responded to, it may make them more likely to report future concerns. We were unable to compare the rate of response across time as the proportion of responses by timeframe are too small to make statistically significant conclusions (the difference could be due to random variation rather than a meaningful difference).
- Most respondents knew where to find MSD’s child protection policy on the MSD intranet (89% or 39/44).
- All of those who told us they had completed the module, 100 percent (19/19) told us it explained what their specific responsibilities are under the MSD child protection policy.
- Of those who told us they had not completed or did not know if they had completed the module, most (89% or 24/27) told us it would be helpful to have training on the MSD child protection policy.
- Overall, the responses to this survey indicate that the training has been helpful and is being used by MSD integrated services case managers in their work.